Salesforce Accelerates AI Growth with Acquisitions and Expanded Agentforce 360

Details

• Salesforce made five major acquisitions in Q3 FY26, including Regrello, Apromore, Informatica, Spindle AI, and Doti, strengthening its AI automation, data integration, and enterprise search capabilities.
• Agentforce 360 upgrades now include voice features for seamless agent-human handoffs, MuleSoft’s transformation into Agent Fabric for multi-agent orchestration, and Agent Script for clear and deterministic agent logic, all supported by deeper partnerships with OpenAI, Google, Anthropic, and AWS.
• Agentforce Voice replaces legacy IVR with real-time, natural voice interactions, while new Intelligent Context features extract structured data from complex, unstructured documents to enhance agent performance.
• Salesforce, acting as its own first customer, reported its SDR Agent generated 800,000 leads in three weeks and the platform resolved over 2 million support requests since October 2024.
• Salesforce Ventures invested $850 million of its AI fund into AI startups, and integration with OpenAI means Agentforce queries can be run directly from ChatGPT, with new Agentic Commerce features enabling instant online transactions.

Impact

Salesforce’s rapid-fire acquisitions and feature-rich updates reinforce its ambition to lead enterprise AI by offering a unified agentic automation stack. These moves challenge competitors with more focused or fragmented approaches, as Salesforce demonstrates clear, measurable gains in adoption and ROI. The multi-partner, model-agnostic strategy positions Salesforce as a versatile contender in a fiercely competitive AI market.