.svg){kind=spacer}
Details
- Salesforce introduced Agentforce 2dx, an advanced digital labor platform featuring autonomous AI agents, set for general availability in April 2025.
- The launch includes the AgentExchange marketplace with over 200 partners, and highlights early success stories such as OpenTable, which halved the time needed to handle restaurant queries.
- Agentforce 2dx enables proactive, autonomous AI agents to manage business processes through real-time data triggers, and offers new low-code and pro-code tools to speed up agent creation.
- This release signals Salesforce’s shift from basic reactive chatbots to comprehensive enterprise AI automation, as part of its commitment to tap into the $6 trillion digital labor market.
- Developers can access a free Agentforce Developer Edition for prototyping, alongside Data Cloud integration for unified data management and orchestration.
Impact
The launch of Agentforce 2dx cements Salesforce as a key player in enterprise AI automation, intensifying competition with Microsoft’s Copilot and Google’s Vertex AI. By integrating autonomous agents across core workflows, Salesforce empowers businesses to boost efficiency and address labor shortages, as demonstrated by OpenTable’s 73% automated query resolution. The platform’s seamless fit with the Salesforce ecosystem positions it strongly in the fast-growing low-code AI market.
