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Details
- Salesforce introduced Agentforce 3 in its FY26 Q2 highlights, featuring a new Command Center for comprehensive visibility and management of enterprise AI agent deployments, offering real-time insights into agent performance and health.
- The platform update extends across key Salesforce products, adding new integration with Tableau Next, Marketing Cloud Next’s agent-driven marketing, newly launched channels in Slack, and specialized agents for sectors like manufacturing, public sector, and revenue management.
- Agentforce 3 now boasts 50% lower latency since January 2025 via an improved Atlas architecture, along with support for Model Context Protocol (MCP) and Agent2Agent (A2A), and expanded LLM capabilities including Anthropic Claude Sonnet tailored for compliance-sensitive industries.
- Salesforce shared strong internal adoption figures, with Agentforce processing over 1 million support interactions since October 2024, reaching an 83% autonomous resolution rate and forecasting $50 million in annual cost reductions by the fiscal year’s end.
- Global expansion is underway, with Agentforce now available in Canada, the UK, India, Japan, and Brazil, and support broadened to six additional languages: French, Italian, German, Spanish, Japanese, and Portuguese.
Impact
Salesforce is raising the bar for enterprise-ready AI agents, emphasizing observability and open standards as key differentiators. This update strengthens its leadership in scalable AI-driven automation while intensifying competition with other enterprise AI platforms. As digital labor platforms mature, Salesforce’s advancements are poised to accelerate enterprise adoption and redefine operational efficiency across industries.
