Salesforce Unveils Major AI Platform Upgrades and Informatica Acquisition

Details

• Salesforce introduced new AI platform features, including Data Cloud Context Indexing for interpreting unstructured data, Clean Rooms for secure data collaboration, and Tableau Semantics for translating business data into familiar language.
• The company rolled out MuleSoft Agent Fabric to combat "agent sprawl" by centralizing AI agent registration and governance, alongside new AI security tools integrating CrowdStrike and Okta.
• An enterprise-wide metadata layer was launched to organize complex information, promoting consistent and explainable AI outputs as part of Salesforce’s vision for collaborative human-AI enterprises.
• Salesforce announced its intention to acquire Informatica, aiming to fold in Informatica’s data catalog, governance, and Master Data Management capabilities into its unified AI infrastructure, with the deal expected to close Q1 FY27.
• Responding to common causes of AI project failure, Salesforce’s new offerings target data fragmentation and quality issues, as highlighted by research noting high failure rates for enterprise AI initiatives.

Impact

With these platform enhancements and the forthcoming Informatica acquisition, Salesforce is extending its reach in enterprise AI and positioning itself as a primary provider of trusted, scalable AI infrastructure. These moves not only target the underlying issues plaguing widespread AI adoption but also intensify competition with other major enterprise AI players, notably Microsoft.