Vonage and AWS Unveil Integrated AI Voice Agent Platform

Details

• Vonage, part of Ericsson, has partnered with AWS to integrate Amazon Nova Sonic's speech-to-speech model with the Vonage Voice API, allowing businesses to deploy AI voice agents across telephony, WebRTC, and mobile platforms.
• The collaboration unites Vonage's robust communications network with Nova Sonic's real-time, low-latency conversational AI capabilities, enabling more dynamic, scalable interactions.
• Key features include adaptive voice responses, seamless multilingual communication, real-time voice adaptation, simplified development, and enhanced scalability for diverse business needs.
• This builds on AWS's April 2025 launch of Nova Sonic and Vonage's established API offerings, addressing the technical complexities of developing modern conversational AI for enterprises.
• Designed for broad industry applications, the solution focuses on automating customer support, powering proactive outbound engagement, and supporting multilingual interactions for organizations of all sizes.

Impact

This partnership positions Vonage and AWS as frontrunners in the enterprise voice AI space, challenging established players such as Google Cloud and Microsoft. By bridging advanced AI with flexible voice infrastructure, the launch could accelerate the migration from legacy IVR systems to expressive, real-time AI-driven customer engagement. The move is likely to spur faster adoption of voice-based AI solutions and increased innovation across enterprise communications in the coming years.