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Details
- Salesforce officially launched Agentforce 360 on October 13, 2025, at Dreamforce, making the platform generally available to enterprises seeking to unify human and AI agents in a single, trusted environment.
- This milestone caps a year of rapid development, following the releases of Agentforce (October 2024), Agentforce 2 (December 2024), Agentforce 2dx (March 2025), and Agentforce 3 (June 2025), each introducing capabilities like advanced reasoning, cross-functional agent deployment, and enhanced governance.
- Agentforce 360 features four main pillars: the Agentforce 360 Platform for comprehensive agent management, Data 360 (formerly Data Cloud) for data unification, Customer 360 Apps for embedding AI agents into business processes, and Slack for real-time collaboration between humans and agents.
- More than 12,000 customers have adopted Agentforce, reporting significant operational gains—Reddit achieved a 46% case deflection and 84% faster resolution, OpenTable reached 70% autonomous resolution, Adecco saw 51% of conversations handled outside business hours, Engine saved $2 million, and 1-800Accountant deflected 90% of cases during tax week.
- Salesforce expanded its strategy with the acquisition of Apromore for process intelligence and rebranded key products (Service Cloud to Agentforce Service, Sales Cloud to Agentic Sales), underlining a move toward an 'Agentic Enterprise' vision that pushes beyond traditional CRM boundaries.
Impact
Agentforce 360 signals Salesforce’s ambition to lead the enterprise AI agent platform race, going head-to-head with Microsoft, Google, and ServiceNow as enterprises shift from piloting AI to large-scale deployment. The platform’s real-world ROI and integrated ecosystem make it a formidable contender as AI agents become foundational to business operations. This launch also marks Salesforce’s evolution from CRM giant to a broader enterprise AI innovator, reflecting an accelerating market pivot toward embedded, agent-driven automation.
