Salesforce Expands Agentforce AI Platform to industry specific agents

Details

• Salesforce has expanded its Agentforce platform, introducing industry-specific AI agents for healthcare, financial services, and field service, featuring built-in compliance controls and multimodal interactions, available now or launching through summer 2025.
• The company announced key partnerships with Google and AWS to enhance multimodal AI features, and revealed major Hyperforce infrastructure investments totaling $500 million in Saudi Arabia and $1 billion in Singapore to support local data needs.
• A new AgentExchange marketplace with more than 200 partners, alongside the Agentblazer training program, is designed to target the $6 trillion digital labor market by accelerating adoption and development of AI agents across industries.
• Salesforce introduced the Flex Credits model, offering a consumption-based pricing approach and unlimited employee-facing licenses, aimed at alleviating CIO concerns over the costs of scaling enterprise AI solutions.
• Recent acquisitions, including Convergence.ai for autonomous agent technology and Informatica for advanced data management, strengthen Salesforce’s AI capabilities, with integration and closure of these deals expected by 2026-2027.

Impact

With Agentforce’s expansion and new pricing model, Salesforce is intensifying its challenge to competitors like Microsoft and Google in the market for industry-specific AI solutions. The Flex Credits approach directly addresses enterprise concerns about rising AI costs, while the expanded ecosystem and acquisitions reinforce Salesforce's leadership in end-to-end automation and data-driven business transformation.