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Details
- United Rentals has completed an enterprise-wide rollout of its Manual Assist AI tool, providing over 4,000 monthly users access to AI-driven diagnostics and manufacturer manuals via a web-based app.
- The solution was developed in collaboration with Amazon Web Services, utilizing Amazon Bedrock and Amazon OpenSearch to power real-time manual retrieval, service procedure summarization, and access to technical information for equipment technicians.
- Manual Assist AI streamlines work for both field and shop technicians, reducing equipment downtime and accelerating repairs, which in turn boosts fleet utilization rates.
- The initiative is integral to United Rentals' Worksite Performance Solutions strategy, reflecting the company's commitment to deploying digital tools to enhance operational efficiency and customer service.
- As the world’s largest equipment rental provider—with 1,639 locations in North America and a $22.82 billion fleet—United Rentals’ broad deployment targets core construction, industrial, and utility markets worldwide.
Impact
This large-scale adoption highlights the growing role of generative AI in raising workforce productivity and maximizing asset availability for equipment rental firms. United Rentals, a global industry leader, sets a high bar for digital transformation, demonstrating tangible operational gains and the value of AI-powered tools in complex service environments. The partnership with AWS underscores the centrality of cloud infrastructure to future B2B innovation.
